CONTACT US
Get in Touch with Aiguille: Contact Us for All Your Climbing Needs
​
Have questions or need assistance? At Aiguille, we are dedicated to providing you with prompt and reliable support. Whether you're looking for information about our membership options, curious about our climbing classes, or need details about our facility, our friendly and knowledgeable team is here to help.
​
You can easily reach out to us by filling out the contact form, giving us a call, or emailing us directly. We value your inquiries and look forward to assisting you with all your climbing and fitness needs. Your adventure begins here, and we can’t wait to hear from you!
Location
830 S. Ronald Reagan Blvd. #252
Longwood, FL 32750
Phone
(407) 332-1430
CONTACT US IF YOU HAVE QUESTIONS
We’re always delighted to assist with any questions you may have regarding our facility or the various services we offer. Whether you're curious about our climbing classes, membership options, or facility amenities, we're here to help. Simply fill out the contact form below, and our dedicated team will respond promptly to ensure you get the information you need. Your inquiries are important to us, and we look forward to connecting with you soon!
FAQ
We understand that you may have questions about rock climbing, our facility, or the services we provide. To assist you, we’ve compiled a list of the most common inquiries we receive from climbers and visitors alike. This resource is designed to provide quick answers and helpful information. However, if you don’t find your question addressed here, please contact us directly. Our team is always ready to help and ensure you have the best experience possible at Aiguille.
-
Is climbing dangerous?Climbing inherently involves significant risks, and participants must acknowledge and accept this reality. It is crucial to take full responsibility for your own safety and that of your belaying partner. While climbing can be thrilling and rewarding, it is impossible to eliminate all potential hazards associated with the sport. Understanding and embracing the dangers involved is essential for a safe climbing experience. If you are not prepared to accept these risks, we encourage you to reconsider your decision to climb. Safety is paramount, and informed climbers make the best choices.
-
I am 17 and my parents are out of town. Can someone else sign my waiver?At Aiguille, we prioritize the safety of our young climbers, which is why only natural guardians can complete the waiver for minors. Fortunately, our Climbing Waiver is accessible in various convenient formats, even if you're out of town. Digital waivers can be completed and submitted online, making it easy for guardians to manage from anywhere, including smartphones. Additionally, you can submit natural guardian IDs via email to ensure a smooth process. For more information on completing the waiver, visit our waiver page.
-
What are the age and weight requirements to climb?To ensure a safe and enjoyable experience at Aiguille, all climbers must meet specific age and weight requirements. Participants must be at least 5 years old and weigh a minimum of 25 pounds.
-
Can I use my own equipment?We prioritize safety when it comes to climbing equipment. Participants are only permitted to use commercially manufactured and certified climbing gear that is specifically designed for climbing activities. This means that all equipment must be utilized as specified by the manufacturer. Please note that homemade harnesses, including "Swiss seats," are strictly prohibited. We believe that adhering to these guidelines helps ensure a secure environment for everyone involved.
-
I'm taking my 12-year-old child to Aiguille. Can I climb?To engage in top roping at Aiguille, two participants are required: a climber and a belayer. To ensure safety, individuals must be at least 14 years old to take the introductory belay class. If you’re bringing children under 14 to climb, you’ll need another participant who meets the age requirement to belay for you. For those who prefer independent climbing experiences, we offer bouldering and auto-belays, which do not necessitate a climbing partner.
-
What type of clothing should I wear to rock climb?When preparing for a climbing session at Aiguille, it's important to wear appropriate athletic apparel that allows for movement and flexibility. Even though we are an indoor facility, keep in mind that outdoor weather can change. If it’s chilly outside, bring a jacket to stay warm before and after your climb. Closed-toed shoes are mandatory unless you're renting climbing shoes from us. Additionally, if you have long hair, be sure to tie it back to ensure a safe and comfortable climbing experience.
-
My charitable organization is having a raffle/auction/event. Does Aiguille give donations?At Aiguille, we are committed to supporting our community and fostering local engagement. We proudly offer donations of day passes for tax-exempt charitable events. If your organization is interested in benefiting from this opportunity, please reach out to us at operations@aiguille.com for more details. We believe in the power of climbing to bring people together and are excited to contribute to meaningful causes. Your efforts in making a positive impact are important to us, and we look forward to hearing from you.